This policy explains how cancellations and refunds work at Comme Des Garcons — separate from our Return & Exchange Policy, which covers the physical process of sending an item back. Here, we focus on the money side: when a refund applies, what’s deducted, and how long it takes to reach you.

Orders can be canceled free of charge within 24 hours of the moment you place them. To cancel, email support@commedessgarcon.com with your order number as soon as possible — the sooner you reach out within that window, the better the chance we can stop it before it enters processing.

Outside of the 24-hour cancellation window, a refund is only available in specific situations:

If you receive a damaged product, you’re eligible for a refund. Here’s the process:

1. Contact our support team at support@commedessgarcon.com immediately after receiving the damaged item.
2. Share your order number along with a description or photos of the damage.
3. Once verified, we process the refund for the product’s purchase price within 5–7 business days of approval.

The original shipping fee of $20 USD is not refundable and will be deducted from the total refund amount for damaged-item claims.

If any item from your order is missing, contact our customer service team within 24 hours of delivery. We’ll investigate with our fulfilment warehouse and take the appropriate action — typically shipping the missing item or issuing a partial refund for it.

In certain cases, you may be approved for a refund on an item for reasons other than damage. Where this applies, a restocking fee of 4.99% is deducted from the refund amount. This fee covers the handling, quality inspection, and restocking costs associated with processing the return.

Even on an approved refund, certain charges are never returned:

• Original outbound shipping fee ($20 USD)
• Customs duties or import taxes already paid on the shipment
• Return postage paid by the customer to ship the item back
• The restocking fee, where applicable (Section 06)

Your final refund amount will always be the product price, minus any of the above that apply to your specific case.

Approved refunds are always returned to your original payment method — we don’t issue refunds to a different card, account, or as store credit unless specifically agreed with our support team.

That final bank or card-issuer processing step is outside our control — once we’ve issued the refund on our end, the remaining delay depends on your payment provider.

We don’t offer direct exchanges. If you’d rather have a different size or item than receive a refund, the fastest path is to follow the refund process for your qualifying issue, then place a new order separately for the item you want.

Outside of damaged products or items not received, all other purchases are non-refundable and non-returnable. This includes, but isn’t limited to:

• Items that don’t meet personal expectations on style or fit
• Incorrect size selected by the customer at checkout
• Change of mind after the 24-hour cancellation window has passed

We encourage you to carefully review product details, materials, and our size guide before placing an order, since most refund requests outside of damage or loss fall outside this policy.

The information in this policy is subject to change without prior notice. For the most up-to-date version of our Refund & Cancellations Policy, always refer to this page or reach out to our support team directly.

Questions or concerns about a refund or cancellation? Reach out any time — include your order number so we can help you faster.