We want every order to arrive exactly as expected. Because of that, our replacement and refund process is reserved for items that are defective, damaged, missing, or incorrect — we do not accept returns for change-of-mind, sizing preference, or styling reasons. The sections below walk through exactly what qualifies and how the process works.

Orders can be canceled free of charge within 24 hours of being placed. After that window, your order enters processing and can no longer be canceled.

If a return is approved under one of the qualifying reasons below (damaged, missing, or wrong item), the item must be reported within the timeframes listed in each section, and any physical return must be shipped back to us within 15 days of delivery in its original, unworn, unwashed condition.

If you receive a damaged product, you’re eligible for a refund or replacement. Here’s how to start the process:

1. Contact us immediately at support@commedessgarcon.com as soon as you notice the damage — within 48 hours of delivery.
2. Share your order details — order number, plus a clear description or photos of the damage.
3. We verify the issue and confirm whether a refund or replacement is the better fit for your case.

Approved refunds for damaged items cover the product’s purchase price; the original shipping fee of $20 USD is non-refundable and will be deducted from the total.

If something from your order didn’t arrive, let us know within 24 hours of delivery. Include your order number and a note on which item(s) are missing — we’ll investigate with our fulfilment team and take the appropriate action, whether that’s shipping the missing piece or issuing a partial refund.

If we made a mistake and you received the wrong item or the wrong size, contact us within 7 days of delivery with:

• Your order number
• Photos of the item you received
• A photo of the size label or tag

Once verified, we’ll send the correct item at no additional cost. This applies only to fulfilment errors on our side — see Section 02 for our policy on self-selected sizing.

In select cases outside of damage, you may be approved for a refund on a non-damaged item at our discretion. Where this applies, a restocking fee of 7.99% of the order value is deducted from the refund to cover handling, quality inspection, and restocking costs.

We don’t currently offer direct one-for-one exchanges. If you’d like a different size or item, the fastest route is:

1. Follow the refund process for your qualifying item (see Sections 03–05).
2. Place a new order for the size or item you actually want.

This keeps your replacement moving without waiting on a physical swap to clear processing first.

Outside of damaged products, missing items, or fulfilment errors, all sales are final. Specifically, we do not accept returns or refunds for:

• Items that don’t fit as expected — please review our size guide carefully before ordering
• Change of mind after purchase
• Items that have been worn, washed, or used
• Orders where the customer selected the wrong size at checkout

For approved returns, the following charges are the customer’s responsibility and are non-refundable:

• Return postage to ship the item back to us
• Original outbound shipping charges
• Any customs fees or import taxes paid on the original shipment

When packaging a return, please include a note with your name, order ID, and reason for return, and make sure the item is unworn, unwashed, and in its original condition.

Here’s the full process from report to resolution:

1. Contact Support — email support@commedessgarcon.com within the relevant window for your issue type (Sections 03–05).
2. Share Evidence — order number, description, and photos where applicable.
3. Await Confirmation — we’ll review and let you know if your return is approved.
4. Ship It Back (if applicable) — pack the item securely with your invoice or a note, and send it within 15 days.
5. Inspection — once received, we inspect the item and email you the outcome.
6. Refund or Replacement — approved cases are resolved per Section 11.

Once your return is received and inspected, we’ll email you to confirm receipt and let you know whether your refund has been approved or declined.

If approved, your refund is applied automatically to your original payment method or credit card. Bank processing times beyond this point are outside our control.

Questions about a return, exchange, or refund? Reach out any time — please include your order number so we can help you faster.