Comme Des Garcons ships orders to customers around the world from our network of fulfilment warehouses. Every piece is quality-checked and carefully packaged before it leaves our hands, so it arrives in the same condition it left in.

Before your order ships, it passes through picking, quality verification, and packing. Please allow the following processing windows before dispatch:

You’ll receive a dispatch confirmation email with your tracking number as soon as your order leaves our warehouse.

Once dispatched, here’s how long transit typically takes by region:

These windows are estimates, not guarantees. Customs processing, carrier delays, and remote locations can extend delivery beyond the figures above.

Shipping cost is calculated automatically at checkout based on your delivery address and order weight — you’ll always see the exact charge before you pay.

We periodically run free-shipping promotions. Any active threshold or offer will always be shown clearly at checkout before you confirm payment.

We partner with trusted local and international carriers to get every order to your door safely:

• USPS — US domestic economy shipping
• FedEx & UPS — US domestic and select international routes
• DHL Express — primary international carrier for most countries
• Aramex — Middle East and South Asia deliveries
• Local Postal Services — final-mile delivery in select regions

The exact carrier for your order is assigned at dispatch based on your location and the fastest available service. It will be named in your tracking confirmation email.

Here’s what happens after you place an order:

1. Order Confirmed — you receive an instant confirmation email with your order number.
2. Processing — your order enters our fulfilment queue; tracking isn’t available yet at this stage.
3. Dispatched — a second email arrives with your tracking number and a tracking link.
4. In Transit — follow your shipment on the carrier’s site or our Track Your Order page.
5. Out for Delivery — your package is with the local courier for final delivery.
6. Delivered — if you’re not home, the courier may leave a notice or attempt redelivery.

Customs Duties & Import Taxes

Orders shipped outside the United States may be subject to customs duties, import taxes, or VAT set by the destination country’s government. These charges are:

• Not included in our product or shipping prices
• The responsibility of the customer as the importer of record
• Set entirely by your country’s customs authority — outside our control
• Usually payable before or upon delivery

Customs Delays

International parcels can be held at customs for inspection. We have no way to predict or speed up these holds, so please build extra time into your expectations, especially for countries with stricter clearance procedures.

Restricted Destinations

We cannot ship to countries under international trade sanctions or where our carrier partners don’t operate. If your country doesn’t appear at checkout, we’re unable to fulfil that order at this time.

Accuracy of Address

Please double-check your shipping address before placing an order. We are not responsible for delays or non-delivery caused by an incomplete, incorrect, or outdated address supplied at checkout.

Changing an Address After Ordering

Because processing begins shortly after an order is placed, we generally cannot change a shipping address once it’s confirmed. If you need to update it, email support@commedessgarcon.com immediately — we’ll do our best if the order hasn’t shipped yet, but it can’t be guaranteed.

PO Boxes

We can deliver to PO Boxes for domestic orders depending on the courier. For international orders, we recommend a physical street address to avoid delivery issues, as not all carriers support PO Box delivery abroad.

Multiple Items, Split Shipments

If your order contains multiple items, they may ship separately and arrive at different times, each with its own tracking number. You will never be charged extra shipping for a split shipment.

Lost Packages

If tracking shows no movement for more than 10 business days (domestic) or 20 business days (international), contact us and we’ll open an investigation with the carrier on your behalf.

Marked Delivered, But Not Received

• Check around your property — front door, mailbox, with neighbours
• Check with your local post office or delivery depot
• Allow 24–48 hours, as parcels are sometimes marked delivered early
• Contact us within 7 days of the marked delivery date if it still hasn’t turned up

Damaged on Arrival

• Photograph the damaged packaging and product right away
• Email us within 48 hours of delivery at support@commedessgarcon.com
• Include your order number and at least 3 clear photos

We’ll arrange a replacement or refund once the damage is verified.

Wrong Item or Size

Received the wrong item? Email us within 7 days of delivery with your order number, photos of the item received, and a photo of the size label. We’ll send the correct item at no extra cost once verified.

Orders can be sent back to us for a few reasons:

• Incorrect or incomplete shipping address
• Package left unclaimed after delivery attempts
• Unpaid customs duties
• Delivery refused by the recipient

If your order comes back to us, we’ll reach out by email with two options:

• Reship — we resend to a corrected address; additional shipping charges apply
• Refund — we refund the product cost only; original shipping fees are non-refundable

We aim to hit every estimate above, but some delays sit outside our control, including:

• Holiday seasons (Nov – Jan) — add 2–5 extra business days to processing and transit
• Natural disasters, extreme weather, or public health events
• Carrier disruptions or strikes
• Customs delays on international shipments
• Public holidays at origin or destination
• New drops or high-demand periods — processing may take up to 7 business days

When a significant delay comes up, we’ll proactively email you with an update. We’re not liable for delays caused by factors beyond our reasonable control, but we will always work to resolve issues as quickly as possible.

Have a question about your shipment? Our team is here to help — just include your order number in any shipping-related email so we can assist you faster.